New Features

Posibility of sending graphics in WhatsApp messages

The report could contain data such as the account owner's email, products purchased/viewed/abandoned in the cart, among others for consultation

On the edrone inbox screen, the only way to search for a customer is by phone number. It would be great to be able to search for customers by name and email in addition to the phone number (in intercom, when we activate a contact, we start typing the letters and the results appear - it's a good example to follow)

customers' custom flow stops and they don't know why

In Whatsapp/Inbox we can filter messages that are read and unread, the idea is to filter messages that are not/are delivered to the customer, to show the customer how many messages he sends and compare the number of messages that appear on the Whatsapp's page

When the customer contacts the store via WhatsApp, a greeting message will be sent

Widget on the website to contact with shop via WhatsApp

possibility to rate the service in WhatsApp

Nowadays it is not possible to see who viewed the messages (as on WhatsApp it is normally possible, there are 1 check when the message is delivered and 2 checks when it is viewed).

Customer wants an option where they can schedule or set times to send/not send messages with Whatsapp in the custom flow