New Features

Currently, notifications are sent only on subsequent messages - when an Agent is already assigned. It would also be a good solution to send notifications about new conversations to the addresses of selected Agents

The ability to select multiple messages at once and then delete them or move them to another folder.

possibility to switch off e-mail notifications from inbox messages

More possibilities to personalise the appearance of the chat - changing the size of the chat

Audio notification when a new message is received in Inbox

Possibility to integrate multiple allegro accounts with inbox

Sound and visual notifications informing about new messages could work also when agent is in inbox tab.

If the messages are already in the inbox, there is no need to redirect them to the email inbox