New Features

Possibility to integrate multiple allegro accounts with inbox

Currently, notifications are sent only on subsequent messages - when an Agent is already assigned. It would also be a good solution to send notifications about new conversations to the addresses of selected Agents

Audio notification when a new message is received in Inbox

Sound and visual notifications informing about new messages could work also when agent is in inbox tab.

possibility to switch off e-mail notifications from inbox messages

If the messages are already in the inbox, there is no need to redirect them to the email inbox

If there is a Super Agent and an Agent on the account, where the Agent only has access to the inbox/chat, are wont to be able to display only that Agent (without the Super Agent) in the chat widget.