New Features

Currently, notifications are sent only on subsequent messages - when an Agent is already assigned. It would also be a good solution to send notifications about new conversations to the addresses of selected Agents

Possibility to set different messages in autoresponder for Allegro and WhatsApp.

Ability to integrate edrone chat with chatbot

Functionality which allows generating answers by AI for customers questions in edrone chat.

Possibility to export chat conversations

The option to set limits in the autoresponder, e.g. sending an autoresponder message only after the first message from the customer

possibility to switch off e-mail notifications from inbox messages

Increase the character limit in the Intro field in the Chat Widget settings.

Audio notification when a new message is received in Inbox

Sound and visual notifications informing about new messages could work also when agent is in inbox tab.