Questiones predefinidas en el chat que el cliente puede escolher a especificar su problema, a la ruta de contacto - por exemplo: “Dove está mi shipamento?” “Will my parcel arrive before Christmas?” “My product is broken” /Predefined chat questions that the customer can choose to specify their problem while shortening their contact path - for example, “Where is my shipment?” “Will my package arrive before Christmas?” “My product has broken down”

Allowing the customer to send a predefined chat message, e.g. "I have a problem with my order", "Where is my shipment?" and sending an automatic response, e.g. "Enter order number"