New filters in Custom Flow
A
Anna Gruszczyńska
It is about adding the possibility of branching with custom flow, e.g. with an abandoned cart. Additional filters would allow multiple branching to be implemented to allow users abandoning specific products or from a general specific category to receive a different version of an abandoned cart message than people outside that group would receive a basic, universal version of an abandoned cart message. In addition, to be able to make several different flows with different categories, it would be necessary to implement a filter that allows you to exclude people who are in another Flow (indicating these flows so that they do not receive several versions of messages with an abandoned cart at the same time). It is worth checking for example the solution available in Klaviyo, there it is well done.
A
Anna Gruszczyńska
Alternatively, adding the option “NOT” in the “Select product category” condition in the “add to cart” tile then it will be possible to exclude the categories added to this second flow. So there will be an option to add the condition “add to cart -> products from category IS from xyz” and this will be one version of cart + flow “add to cart -> products from category NOT from xyz” and this will be the second version of the cart. Then they mutually exclude each other.