Bugs/Problems

Client made a facebook messenger integration but he noticed that replying from edrone doesn’t work, and the messages from our inbox are not delivered to messenger at Facebook.

A lot of conversation in client Inbox is from one client but on client card we doesn’t have email adress and not always this client is writing

Client colleague tested our chat and wrote and send test message by chat being log in account. In INBOX this message appears with data/information assigned from client (her name, surname and e-mail). Client's colleague tried once again signed-up to the newsletter with his data. He confirmed his own e-mail subscription and wrote again testily in the rrcustoms chat. Unfortunately, he was still seen as customer 'Olivia'. I recommended to clear cookies and try again but client said that happened again.

Chat window in the Chrome browser does not display Polish letters in the username in the welcome section. When a customer is logged in to their online store account and starts a chat, the welcome section displays a question mark instead of the letter "ł" in their name.

The message redirection to the edrone inbox does not work properly. What more we do not collect emails in our Inbox. Last message from redirection is from 13.05.

Client reported that inbox reports don’t show full results. Tracker has a lot of agents, and some of them are actively using the inbox, but the reports results shows data only for one agent.

Bold font on the page when the chat is activated. It is most visible on Polish characters that the font is not changed. After deactivating the chat, the problem stopped