Bugs/Problems

Previously, the Agent who was writing back the message was signed - now on the chat the Agent's name is not visible

Store wants to possibility to ask client or write to them about their product or something when they see that client is on store some time directly from insights

Possibility of generating service reports in the inbox

That a protocol number is automatically generated when the customer contacts you via inbox, so that you can keep track of the service.

Ability to send audios via WhatsApp inbox service

Having the possibility of closing mass conversations in the inbox, in my store, for example, I receive 300 emails a day and I want to close them all, today I can't, only manually.

Client reported that he can’t integrate with Facebook Messenger of his shop. He is seeing on the list of shop to chose only another shop. He claim that he has administrator access and everything is set in the way it should be.